FAQ
01
PersonalWhat Are the Fees for Your Services?
We operate on a no-win, no-fee basis. Our fees are a small percentage of the recovered amount, and all charges are transparently outlined in our service agreement. You won’t have to pay a cent until your money is fully refunded
02
What service do you provide and how does the recovery process work?
We specialise in the search, recovery, and claim of lost money. Whether it's forgotten bank accounts, shares, or any other lost assets, our experts will help you identify and reclaim what's rightfully yours.
Our process consists of identifying lost assets, verifying ownership, managing the recovery process, and taking care of all the paperwork and legal requirements. We ensure a hassle-free experience for you.
03
Can I Search for Lost Money on My Own?
Yes, you can search independently.
Our clients use us to prevent missing any funds that are owed to them. The majority of businesses and individuals that are owed money are owed it from more than one source.
Also we are able to streamline the recovery process with our relationships with the governing bodies and understanding exactly what they need to get your funds returned asap. This prevents the time consuming back and forth you would have with a governing agency.
04
How Long Does the Recovery Process Take?
Typical claims are processed within 3-6 weeks. More complex cases may take longer, and it's difficult to put an exact time frame on the claim process due to dealing with busy Government departments.
05
How and why did you contact me? Is it all legal, it sounds too good to be true?
Our business is all about researching unclaimed or lost funds and recovering them on behalf of the rightful owner. Through the course of research for current clients, we find other unallocated funds. If we have made contact, then we believe you are the most likely owner of these funds.
Our research involves using a number of openly available platforms and databases (in Australia and Internationally) AND we must comply with Australian and International Laws which protect your privacy and you as a consumer. So YES, every step is completed both legally and ethically.
06
How can I prove the unclaimed funds are legally mine?
The various holding bodies have different criteria they request for proof of ownership. Generally, you will be required to provide certified copies of documents to satisfy at least two criteria: a link to the last known postal address as proof of your ownership of the unclaimed funds, and proof of your identity. Examples of suitable documentation include: Driver's Licence, Rates Notice, utilities bill, Birth Certificate and/or Passport. As each case is uniquely individual, we will assess and provide you with details of document requirements. If the unclaimed funds belong to a deceased estate, a certified copy of the Grant of Probate or Letters of Administration must also be supplied.
07
What is a certified copy, and why is it required?
A certified copy is a photocopy of an original document that has been signed as a "true and correct copy" by a Justice of the Peace or similar. Certified copies are required to ensure that all documents submitted to support a claim are authentic.
08
Where did you find the funds and how could I not know about them?
When a Company, Government Department, Bank or similar, endeavors to make a payment but the person cannot be found or a cheque is not presented for some reason, the money may be classified as unclaimed. You may have moved address, changed your name or simply forgotten about an account. By law, these funds are to be held in trust until the money is claimed. There is a time limit on this however whereby the funds will then become Government revenue. Examples of unclaimed funds are unpresented cheques, dormant bank accounts, superannuation and insurance policies, rent bonds and share dividends. Privacy restrictions prevent us from disclosing the full details of the funds until we can confirm that you are the rightful owner.
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09
Where Does the Money Go?
Once efforts to return lost funds have failed, the money is transferred to the Government where it waits until claimed. In many cases, lost funds are eventually transferred into the Government’s consolidated revenue fund
10
What Are the Types of Lost Money?
There is an estimated $23.7 billion in lost funds within Australia alone from various sources, including lost bank accounts, cheques, superannuation, dividends, life insurance, and deceased estates. Money is most commonly lost because they have moved house, opened a new bank account or changed contact details like a phone or email without updating their service providers.
11
What happens if the funds are never recovered?
If the funds are never recovered, there is no fee payable. We are confident in our service and paid on our results. You have NOTHING to lose.
12
Is My Personal Information Safe?
Your privacy is our top priority. We adhere to stringent security measures and ensure that your